Frequently Asked Questions
Terms and Conditions
Registrations are made at our offices, by mail, fax, telephone and through our website, on condition (for reservations in the specific trip):
- a deposit is made
- that these General Terms are unconditionally accepted and complied with.
For valid registration, the specific trip should be stated on the deposit receipt. Participation on the trip is ensured with the full payment at least 6 days prior to departure. Non-payment of the cost of the trip by the deadline entitles our office to cancel the reservation and possibly demand cancellation charges, in accordance with the cancellation terms provided for in article 10 herein. The contracting party, who represents his family or group, is obliged to inform all the represented parties about the trip’s terms and conditions.
Our office shall not be responsible for the opening days and hours of markets, museums and archaeological sites.
Our office’s travel prices are calculated on the day the price list is issued, based on the service costs of each trip, the applicable fares, taxes, and any other cost factor. After exhausting every prediction, our office reserves the right to price adjustments, when the above cost factors change. In particular, travel prices can change up to 20 days before the date of the departure due to unforeseen fare, currency, or fuel increases, limited participation, etc.
If the price increase is in excess of 10% of the trip’s value, for the above reasons, the traveller is entitled to cancel their participation and request a refund of the amount paid. Moreover, the tourist office reserves the right to presell seats at favourable prices with special cancellation terms.
Prices do not include city tax (where applicable), which applies only to visitors (tourists) and is payable locally at hotels.
Our office is obliged to coordinate and conduct the trips that it offers its travellers in the best possible way. However, having exhausted every prediction and care, it shall not be responsible for any mistakes or omissions by third parties and their associates, and for emergencies such as cancellations, delays or rerouting of any means of transport (airplanes, ships, cars, trains, etc), either in the case of the exclusion ( “embargo” ) of areas due to terrorist acts, strikes and other causes of force majeure. We point out that our office is not able to predict emergency situations such as: strikes, accidents, diseases, epidemics, organic disruptions due to local conditions, altitude, climate, meals not included in the trip’s programme, or due to insufficient hygiene due to external factors, injuries or hardships due to war, coups, terrorist acts, hijackings, earthquakes, weather conditions, fires, epidemics, toxic contamination and any other emergency situation or force majeure. In these cases, our office shall not be liable for compensation for any damage caused by these conditions.
During the trip, complaints must be reported immediately and on the spot to the tour leader, or to our office and in writing to the individual/company providing this service. For an organised trip to be conducted, the minimum of 18 (eighteen) participants is required (excluding children under 12 years). If this number is not reached, our office reserves the right to cancel this trip; it is obligated to inform the clients that had signed up to it, and to refund the money they had paid, without any other obligation.
Given that other individuals usually participate in organised trips, it is necessary for travellers to fully comply with the trip’s programme and the instructions given by the tour leaders or guides and the prompt arrival at the meeting points for the various provisions of the programme (flights, transfers, tours, excursions, meals, etc). If the traveller’s delay or inconsistency results in the loss of the flight, tour, transfer or other service, the traveller will have to reconnect with the group at his/her own responsibility and expense, without right to a refund of the money for the service that was lost or for the entire trip, if he/she is unable to reconnect.
You should arrive at airports and ports at least two (2) hours before your departure.
If the traveller is unable to participate or decides to discontinue the trip and separate from the group, he/she shall not be entitled to any further service or compensation and the liability and transfer expenses outside the group shall be borne by him/her. He/she may assign his booking to another person who meets the conditions of participation in this trip as long as it is possible to change any issued tickets.
- Up to 21 days prior to departure € 50 per person for administrative costs.
- 20 to 7 days prior to departure: 50% of the total cost of the trip.
- 06 days prior to departure and up until departure (non show): 80% of the total cost of the trip.