Useful Information

Frequently Asked Questions

1How can I see what packages Drakakis Tours offers?
You can visit our website where all the available packages & tours are listed according to category. Alternatively you can contact our customer service department on the phone: +30 2736031160 or via email: info@drakakistours.gr
2Are the stated prices per person?
The prices stated in the packages are charged per person in double-occupancy room. Additional facilities may include additional charges.
3How can I proceed with a reservation?
You can make a reservation via email, phone or online via our website. Send us the completed contact form that you will find [...] or contact our customer service department on the phone: +30 2736031160 and email: info@drakakistours.gr. We will be happy to assist you.
4How I can I find out if the package I am interested in has availability?
Confirmation of availability is given either after we receive your contact form or your call with the relevant request. Our associates will check availability and respond by email or phone depending on how you wish to be contacted. Confirmation of availability is also possible online via our website www.drakakistours.gr
5How can I make a special request? For example, a double-occupancy room with two single beds, a room on a specific floor or specific location?
All special requests should be made in writing by email at info@drakakistours.gr and after a status check you will be notified of their acceptance.
6How will I know that my reservation has been confirmed?
If you have received a booking number via email and you have made a deposit or fully paid the trip, your reservation is confirmed.
7Where can I find details of my reservation?
All reservation details can be found in the confirmation email that you received when you made the reservation.
8Can I make a reservation without a credit card?
Of course you can! [During the reservation procedure, opt for the bank deposit payment method]. Alternatively, you can contact our customer service department on the phone: +30 2736031160 and email: info@drakakistours.gr
9What is included in the price?
To see the benefits and what is included in the price, carefully read the information beneath each trip. Our packages do not include anything that is optional or recommended such as entry to museums and generally anything that requires an extra fee.
10Do I need to pay a deposit for my seats to be confirmed?
For any reservation to be valid, it must be accompanied by a deposit equal to 25% of the total participation costs. [Also, please read the terms of participation in packages and tours].
11How can I pay for the tour or package that I want to purchase?
You can make an online Visa or Mastercard credit card payment, a bank deposit to our NATIONAL BANK account no. 38060331212 (IBAN - GR6301103800000038060331212) held in the name PANAGIOTIS DRAKAKIS, or a cash payment at our office.
12Can I pay my trip in instalments?
Yes, if you are a credit card holder (mastercard / visa), you can repay your trip in 3 installments.
13What charges apply for children?
Up to 6 years of age children travel free of charge while children aged 6-10 years pay 50% of the adult price.
14Will I need to have a confirmation document with me at the start of the trip?
At the start of the trip, you will need to have the confirmation email that you received when you made the reservation as well as an ID card or your passport.
15How can I cancel my reservation?
Contact us directly either via email at info@drakakistours.gr,or by calling our customer service department on the phone: 2736031160. Remember to check our cancellation policy before making any changes to your reservation. Non-refundable packages or tours and other special offers may have different cancellation policies. Cancellation information about our tours and packages are included in the section "General terms for participation"
16Who will tell us what we are visiting? (Leader)
Our leader is the person that knows the destination in terms of its history, customs and traditions, its cultural character, and details about the destination’s monuments and attractions. The leader will be with the group throughout the course of the trip. Our leader is a permanent resident on the island, is fluent in Greek and English and cooperates with the driver in terms of the group's transfers. He/she is the person that will inform you about the history of the destination, the attractions/monuments that you will visit, but will also ensure proper compliance of the trip’s schedule.
17Where are the embarkation points in Athens and Piraeus?
In Athens the embarkation point is at the corner of Syntagma Square and Ermou Street, while in Piraeus it is at Karaiskaki Square (Gate E7) across from the railway station.
18Where are the embarkation points on the Kythira trips?
On Kythira our trips either start from the seaside village of Aghia Pelagia or from island’s port. For each trip, it is defined that the embarkation point will either be along the main road, or in front of the hotel’s entrance (if this is more than 200m from the main road). We always recommend that you provide us with a contact mobile telephone, but also that you clarify this with our office. If you wish to participate in one of our office’s tours from another village of Kythira (outside Aghia Pelagia or Diakofti), please contact our customer service department on the phone: +30 2736031160.

Terms and Conditions

1TOUR OPERATOR - TOURIST OFFICE
Our Company, under corporate name "DRAKAKIS PANAGIOTIS" trading as "drakakis tours", which is seated in Kythira and is the holder of Tour Operator Reg. No. 0207E61000315001, hereinafter referred to as "The Office" is a member of the Hellenic Association of Travel and Tourist Agencies and is a tour operator, that operates alone or in cooperation with other tourist offices, or acts as an intermediary between other tourist offices and means of transport, with the ultimate purpose of selling organised trips to the traveller.
2GENERAL
The information, data and recommendations contained in the General Terms and Conditions have been reviewed by our office for their validity and accuracy; they are general in nature and apply unchanged, unless otherwise mentioned in the programme of each trip.
3REGISTRATIONS - PARTICIPATION IN ORGANISED TRIPS

Registrations are made at our offices, by mail, fax, telephone and through our website, on condition (for reservations in the specific trip):

  1. a deposit is made
  2. that these General Terms are unconditionally accepted and complied with.

For valid registration, the specific trip should be stated on the deposit receipt. Participation on the trip is ensured with the full payment at least 6 days prior to departure. Non-payment of the cost of the trip by the deadline entitles our office to cancel the reservation and possibly demand cancellation charges, in accordance with the cancellation terms provided for in article 10 herein. The contracting party, who represents his family or group, is obliged to inform all the represented parties about the trip’s terms and conditions.

Our office shall not be responsible for the opening days and hours of markets, museums and archaeological sites.

4TRAVEL PRICES - CHARGES, ETC

Our office’s travel prices are calculated on the day the price list is issued, based on the service costs of each trip, the applicable fares, taxes, and any other cost factor. After exhausting every prediction, our office reserves the right to price adjustments, when the above cost factors change. In particular, travel prices can change up to 20 days before the date of the departure due to unforeseen fare, currency, or fuel increases, limited participation, etc.

If the price increase is in excess of 10% of the trip’s value, for the above reasons, the traveller is entitled to cancel their participation and request a refund of the amount paid. Moreover, the tourist office reserves the right to presell seats at favourable prices with special cancellation terms.

Prices do not include city tax (where applicable), which applies only to visitors (tourists) and is payable locally at hotels.

5OBLIGATIONS- RESPONSIBILITIES OF THE TOURIST AGENCY

Our office is obliged to coordinate and conduct the trips that it offers its travellers in the best possible way. However, having exhausted every prediction and care, it shall not be responsible for any mistakes or omissions by third parties and their associates, and for emergencies such as cancellations, delays or rerouting of any means of transport (airplanes, ships, cars, trains, etc), either in the case of the exclusion ( “embargo” ) of areas due to terrorist acts, strikes and other causes of force majeure. We point out that our office is not able to predict emergency situations such as: strikes, accidents, diseases, epidemics, organic disruptions due to local conditions, altitude, climate, meals not included in the trip’s programme, or due to insufficient hygiene due to external factors, injuries or hardships due to war, coups, terrorist acts, hijackings, earthquakes, weather conditions, fires, epidemics, toxic contamination and any other emergency situation or force majeure. In these cases, our office shall not be liable for compensation for any damage caused by these conditions.

During the trip, complaints must be reported immediately and on the spot to the tour leader, or to our office and in writing to the individual/company providing this service. For an organised trip to be conducted, the minimum of 18 (eighteen) participants is required (excluding children under 12 years). If this number is not reached, our office reserves the right to cancel this trip; it is obligated to inform the clients that had signed up to it, and to refund the money they had paid, without any other obligation.

6TRAVELLERS’ OBLIGATIONS - RESPONSIBILITIES

Given that other individuals usually participate in organised trips, it is necessary for travellers to fully comply with the trip’s programme and the instructions given by the tour leaders or guides and the prompt arrival at the meeting points for the various provisions of the programme (flights, transfers, tours, excursions, meals, etc). If the traveller’s delay or inconsistency results in the loss of the flight, tour, transfer or other service, the traveller will have to reconnect with the group at his/her own responsibility and expense, without right to a refund of the money for the service that was lost or for the entire trip, if he/she is unable to reconnect.

You should arrive at airports and ports at least two (2) hours before your departure.

If the traveller is unable to participate or decides to discontinue the trip and separate from the group, he/she shall not be entitled to any further service or compensation and the liability and transfer expenses outside the group shall be borne by him/her. He/she may assign his booking to another person who meets the conditions of participation in this trip as long as it is possible to change any issued tickets.

7HOTELS-ACCOMMODATION / SHIPS AND OTHER MEANS OF TRANSPORT
All information, relating to the categorisation or classification of hotels and lodgings listed in the programmes of our organised or sold trips, comply with applicable laws of each country for the tourism classification of hotels and accommodation, which may vary from country to country. Most hotel rooms have two single beds or a twin-sized bed. Triple-occupancy rooms are, in fact, double-occupancy rooms with an extra bed. They are usually not very comfortable and the additional bed can be smaller than a single bed, or couch or foldable bed. Rooms are made available by the hotel around 14:00-15:00 and are at the guests’ disposal until 12:00 on the day of departure. On day trips by coach, seats are given in order of registration and are do not change during the trip, while on multi-day trips the seats change on a daily basis.
8INSURANCE
Our office has a professional indemnity insurance policy in place for each trip that it organises, which covers liabilities towards its clients, resulting from non-performance or improper performance of the organised trip.
9BAGGAGE
Baggage is transported at the owners’ liability, regardless of whether there are accompanying representatives from our office, or not. In case of damage or loss, the relevant international treaties are applicable for each means of transport and hotels, and in this case, liability is limited to the provisions of these treaties.
10CANCELLATIONS
Participation cancellations on the part of the traveller are only made in writing to our office and, regardless of the booking date (and if the booking cannot be assigned to another person under the terms referred to in Article 6 of the General terms for participation), shall be subject to the following cancellation fees per person, depending on the time of the cancellation and regardless of whether the amounts have already been paid by travellers, or not:
  • Up to 21 days prior to departure € 50 per person for administrative costs.
  • 20 to 7 days prior to departure: 50% of the total cost of the trip.
  • 06 days prior to departure and up until departure (non show): 80% of the total cost of the trip.
11SETTLEMENT OF DISPUTES
Our office and the traveller undertake to resolve any dispute that may arise during the execution of the contract of the organised trip in good faith. Should these efforts fail, the Parties undertake to contact the Amicable Dispute Resolution Commission of the Hellenic Association of Travel and Tourist Agencies and request its mediation. If an amicable resolution is not achieved, jurisdiction lies in the Courts of Athens.